Refund policy
Last updated: August 26, 2026
This Return and Refund Policy applies to products purchased directly from Lester Health LLC (“Lester,” “we,” “us,” or “our”) through lesterhealth.com. Purchases made through an unauthorized reseller are not eligible for refunds from Lester.
30-Day First-Order Guarantee
An eligible customer may request one refund under our first-order guarantee within 30 days after delivery of the customer’s initial Lester order.
The guarantee is limited to one approved claim per customer and household and requires valid proof of purchase directly from Lester. To request a refund, email help@lesterhealth.com with your name, order number, and reason for the request.
We may require photographs, additional reasonable verification, or return or disposal of the product in accordance with our instructions. Do not send a product back unless we authorize the return and provide instructions.
Guarantee Exclusions
The first-order guarantee does not apply to:
- Subscription renewal orders;
- More than one claim by the same customer or household;
- Orders purchased from an unauthorized reseller or marketplace;
- Gift cards, free gifts, samples, or promotional items;
- Products that have been altered, tampered with, resold, or used contrary to label directions;
- Claims involving fraud, material misrepresentation, policy abuse, excessive use, duplicate requests, or attempts to evade purchase limits; or
- Requests submitted more than 30 days after delivery.
We may reject a claim that we reasonably determine is fraudulent, abusive, duplicative, or outside this policy. These exclusions do not limit any rights that cannot lawfully be waived.
Subscription Renewals
Subscription renewal orders are nonrefundable once processed, except where required by law or where we expressly agree otherwise. Canceling a subscription stops future renewal charges but does not reverse or refund an order that has already entered processing.
Subscriptions may be canceled before the next renewal is processed through the online account portal or by emailing help@lesterhealth.com. Please review our Purchase Options Cancellation Policy for complete subscription terms.
Damaged or Incorrect Products
Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, email help@lesterhealth.com within seven days after delivery. Include your order number and clear photographs of the product, packaging, shipping label, and lot number where available. Keep the product and packaging until we provide instructions.
After reviewing the circumstances, we may replace the product, issue an appropriate refund, or provide another remedy. We may deny claims involving an incorrect address supplied by the customer, confirmed delivery, repeated abuse, fraud, or failure to provide reasonable verification, subject to applicable law.
Other Returns
Outside the first-order guarantee, ingestible products ordinarily cannot be returned for a change of mind because of health, safety, and hygiene considerations. We do not accept unsolicited returns. Any unauthorized return may be refused and will not qualify for a refund.
Shipping Charges
Original shipping charges, expedited shipping charges, and return shipping costs are nonrefundable, except where required by law or expressly approved by us. If an order qualified for free shipping, we will not deduct ordinary outbound shipping from an otherwise approved first-order-guarantee refund.
Approved Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider controls the time required for a refund to appear. We are not responsible for payment-provider processing delays.
Chargebacks and Abuse
Please contact us before initiating a chargeback so we can investigate and attempt to resolve the issue. A chargeback does not expand the rights provided by this policy. We may suspend accounts, cancel subscriptions, preserve transaction and consent evidence, and contest chargebacks involving fulfilled orders, disclosed renewal terms, policy abuse, or misrepresentation. Nothing in this section prevents the good-faith exercise of payment rights provided by law.
Mandatory Consumer Rights
Nothing in this policy excludes, restricts, or modifies any warranty, remedy, or other consumer right that cannot lawfully be excluded, restricted, or modified.
Contact
For return or refund questions, email help@lesterhealth.com.