Shipping policy

Last updated: August 28, 2026

This Shipping Policy applies to orders placed directly with Lester Health LLC (“Lester,” “we,” “us,” or “our”) through lesterhealth.com.

Where We Ship

We currently ship only within the United States. We may decline orders to locations that we or a carrier cannot serve. We do not guarantee delivery to freight forwarders, mail-forwarding services, or addresses outside our stated sales territory.

Shipping Charges

One-time purchases are currently $65 plus the shipping charge displayed at checkout and applicable taxes. Standard shipping is included with subscription orders. The current subscription offer is $39 for the first order, then $49 every 28 days until canceled, plus applicable taxes. Expedited, premium, or optional shipping, if offered, may cost extra. The checkout page controls the shipping charge for a particular order.

Processing and Delivery Estimates

Order-processing and delivery windows displayed at checkout, in an order confirmation, or elsewhere on the Services are estimates and not guarantees. Weekends, holidays, carrier operations, weather, demand, address issues, product availability, security review, and events beyond our reasonable control may cause delay.

We may divide an order into multiple shipments. If we materially delay or cannot fulfill an order, we may contact you, cancel the affected item, or issue an appropriate refund.

Address Responsibility

You must provide a complete and accurate shipping address before ordering. Email help@lesterhealth.com immediately if a correction is needed. We cannot guarantee an address change after an order has entered processing.

You are responsible for reasonable costs caused by an incorrect, incomplete, refused, or undeliverable address that you supplied, except where law provides otherwise. Reshipping may require an additional charge.

Tracking and Delivery

Where available, we will send tracking information to the contact information associated with the order. Carrier tracking is provided by the carrier and may be delayed or inaccurate. Title and risk of loss transfer as provided by applicable law; nothing in this policy removes nonwaivable delivery rights.

Marked Delivered but Not Received

If tracking shows delivery but you cannot locate the shipment, promptly verify the address, check with household members, building staff, neighbors, safe locations, and the carrier, and then email help@lesterhealth.com.

We may investigate with the carrier and require a signed declaration or other reasonable verification. Depending on the circumstances and applicable law, we may replace the shipment, issue a refund, or deny a claim involving confirmed delivery, an incorrect address, fraud, repeated abuse, or insufficient verification.

Damaged or Incorrect Shipments

Inspect the shipment promptly. For a damaged or incorrect shipment, email help@lesterhealth.com within seven days after delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and lot number where available. Keep the items and packaging until we provide instructions.

Refused and Returned Shipments

We do not guarantee refunds for refused, abandoned, unclaimed, or automatically returned shipments. If a shipment is returned to us, any refund or reshipment will be determined under our Return and Refund Policy and applicable law. Additional shipping costs may apply.

Contact

For shipping questions, email help@lesterhealth.com.